Introduction
RentBridge Pty Ltd (ABN 00 000 000 000) ("RentBridge", "we", "us", or "our") is committed to protecting
your personal information in accordance with the Australian Privacy Act 1988 (Cth) and
the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information
when you use our website, services, and related platforms. By using RentBridge, you consent to the
practices described in this policy.
Information We Collect
We may collect the following types of personal information:
- Personal details: Name, email address, phone number, date of birth, and residential address
- Property information: Rental property address, lease details, rental amount, property manager or agent details
- Financial information: Bank account details, income information, and transaction history relevant to your rental arrangement
- Identity verification: Government-issued identification documents (e.g. driver's licence, passport) used to verify your identity
- Usage data: Information about how you interact with our website and services, including IP address, browser type, pages visited, and referral source
- Communication records: Records of correspondence between you and RentBridge, including emails, contact form submissions, and support enquiries
How We Use Your Information
We use the personal information we collect to:
- Process and manage rent advance applications
- Verify your identity and assess eligibility for our services
- Communicate with you about your application, account, and our services
- Process payments and manage financial transactions
- Comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
- Improve our website, products, and customer experience
- Send you relevant updates and marketing communications (with your consent)
- Prevent fraud and protect the security of our platform
How We Store and Protect Your Information
We take the security of your personal information seriously. We implement a range of technical and
organisational measures to protect your data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls that limit who within our organisation can view personal information
- Regular security assessments and monitoring of our systems
- Secure, Australian-based hosting infrastructure where practicable
We retain your personal information only for as long as it is needed for the purposes for which it was
collected, or as required by law. When personal information is no longer needed, we will take reasonable
steps to securely destroy or de-identify it.
Third Parties We Share With
We may share your personal information with trusted third parties who assist us in operating our
business and providing our services. These include:
- Property managers and real estate agents: To verify tenancy details, coordinate lease information, and facilitate rent advance arrangements
- Identity verification providers: To confirm your identity as part of our KYC and AML compliance obligations
- Payment processors and banking partners: To process transactions and manage fund transfers securely
- Cloud hosting and IT service providers: To host our platform and maintain our technical infrastructure
- Professional advisors: Including legal, accounting, and audit professionals as required
- Regulatory bodies: Where required by Australian law, including AUSTRAC and other government agencies
We require all third parties to handle your personal information in accordance with this Privacy Policy
and applicable privacy laws. We do not sell your personal information to any third party.
Your Rights Under the Australian Privacy Act
Under the Australian Privacy Act 1988, you have the right to:
- Access your information: You may request access to the personal information we hold about you
- Correct your information: You may ask us to update or correct any inaccurate, incomplete, or out-of-date information
- Opt out of marketing: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
- Make a complaint: If you believe we have breached the APPs, you may lodge a complaint with us. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
To exercise any of these rights, please contact us using the details provided below.
Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience and
analyse site traffic. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
- Essential cookies: Required for the website to function correctly (e.g. session management)
- Analytics cookies: Help us understand how visitors use our website so we can improve performance and content (e.g. Google Analytics)
You can manage or disable cookies through your browser settings. Please note that disabling certain
cookies may affect the functionality of our website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or
legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically.
How to Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to
make a complaint, please contact us:
We will respond to all privacy-related enquiries within 30 days.